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TERMS & CONDITIONS

THE HEADINGS USED IN THIS AGREEMENT ARE INCLUDED FOR CONVENIENCE ONLY AND WILL NOT LIMIT OR OTHERWISE AFFECT THESE TERMS.

GENERAL CONDITIONS

THIS WEBSITE [INGSLANE.COM, WWW.INGSLANE.COM] IS OPERATED BY INGS LANE GARDEN & WATER GARDEN CENTRE LTD [INGS LANE]. THROUGHOUT THE SITE, THE TERMS [WE, US, OUR, OURSELVES, THE WEB SHOP] REFER TO INGS LANE GARDEN & WATER GARDEN CENTRE LTD.

INGS LANE GARDEN & WATER GARDEN CENTRE LTD OFFERS THIS WEBSITE, INCLUDING ALL INFORMATION, TOOLS AND SERVICES AVAILABLE FROM THIS SITE TO YOU, THE USER, CONDITIONED UPON YOUR ACCEPTANCE OF ALL TERMS, CONDITIONS, POLICIES AND NOTICES STATED HERE. BY VISITING OUR SITE AND/ OR PURCHASING SOMETHING FROM US, YOU ENGAGE IN OUR “SERVICE” AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS OF SERVICE”, “TERMS”), INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR AVAILABLE BY HYPERLINK.

THESE TERMS OF SERVICE APPLY TO ALL USERS OF THE SITE, INCLUDING WITHOUT LIMITATION USERS WHO ARE BROWSERS, VENDORS, CUSTOMERS, MERCHANTS, AND/ OR CONTRIBUTORS OF CONTENT. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES.

ANY NEW FEATURES, TOOLS, REVISIONS OR UPDATES WHICH ARE ADDED TO THE CURRENT STORE SHALL ALSO BE SUBJECT TO THE TERMS OF SERVICE. YOU CAN REVIEW THE MOST CURRENT VERSION OF THE TERMS OF SERVICE AT ANY TIME ON THIS PAGE. WE RESERVE THE RIGHT TO UPDATE, CHANGE OR REPLACE ANY PART OF THESE TERMS OF SERVICE BY POSTING UPDATES AND/OR CHANGES TO OUR WEBSITE. IT IS YOUR RESPONSIBILITY TO CHECK THIS PAGE PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES ACCEPTANCE OF THOSE CHANGES.

BY AGREEING TO THESE TERMS OF SERVICE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF 16.

IN ADDITION TO OTHER PROHIBITIONS AS SET FORTH IN THE TERMS OF SERVICE, YOU ARE PROHIBITED FROM USING THE SITE OR ITS CONTENT;

1.             FOR ANY UNLAWFUL PURPOSE

2.             TO SOLICIT OTHERS TO PERFORM OR PARTICIPATE IN ANY UNLAWFUL ACTS

3.             TO VIOLATE ANY REGULATIONS, RULES, LAWS, OR LOCAL ORDINANCES HELD INTERNATIONALLY, WITHIN THE EU OR UK

4.             TO INFRINGE UPON OR VIOLATE OUR INTELLECTUAL PROPERTY RIGHTS OR THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS

5.             TO HARASS, ABUSE, INSULT, HARM, DEFAME, SLANDER, DISPARAGE, INTIMIDATE, OR DISCRIMINATE BASED ON GENDER, SEXUAL ORIENTATION, RELIGION, ETHNICITY, RACE, AGE, NATIONAL ORIGIN, OR DISABILITY;

6.             TO SUBMIT FALSE OR MISLEADING INFORMATION

7.             TO UPLOAD OR TRANSMIT VIRUSES OR ANY OTHER TYPE OF MALICIOUS CODE THAT WILL OR MAY BE USED IN ANY WAY THAT WILL AFFECT THE FUNCTIONALITY OR OPERATION OF THE SERVICE OR OF ANY RELATED WEBSITE, OTHER WEBSITES, OR THE INTERNET;

8.             TO COLLECT OR TRACK THE PERSONAL INFORMATION OF OTHERS

9.             TO SPAM, PHISH, PHARM, PRETEXT, SPIDER, CRAWL, OR SCRAPE;

10.        FOR ANY OBSCENE OR IMMORAL PURPOSE

 

11.        TO INTERFERE WITH OR CIRCUMVENT THE SECURITY FEATURES OF THE SERVICE OR ANY RELATED WEBSITE, OTHER WEBSITES, OR THE INTERNET.

INGSLANE.COM

INGSLANE.COM IS RUN AS A SEPARATE DIVISION OF INGS LANE GARDEN & WATER GARDEN CENTRE LTD COMPARED TO THE PHYSICAL SHOP PREMISES AND SO WE;

WE DO NOT GUARANTEE PRICES SHOWN ON THIS SITE WILL BE THE SAME AS PRICES SHOWN IN-STORE AND WE DO NOT MATCH PRICES ON THE WEBSITE IN-STORE AND VICE VERSA.

SOME PRODUCT PROMOTIONS WILL BE CLEARLY ADVERTISED AS ONLINE EXCLUSIVES. THIS PRICE/OFFER MAY NOT BE PRESENT INSTORE AND SO MAY NOT BE ABLE TO BE CLAIMED IN-STORE. THESE PRODUCTS MAY BE APPLICABLE FOR COLLECTION FROM THE STORE, BUT THEY MUST BE PURCHASED THROUGH THE APPLICABLE PAYMENT METHODS OF THE WEBSITE.

PROMOTIONS IN-STORE MAY NOT BE APPLICABLE TO WEB PROMOTIONS

STOCK LEVELS CANNOT BE GUARANTEED AT TIME OF PURCHASE. WE ENDEAVOUR TO MAINTAIN STOCK LEVELS, BUT FROM TIME TO TIME WE MAY NOT BE ABLE TO SHOW A PRODUCT IS LOW STOCK, OR OUT OF STOCK. WE WILL CONTACT THE CUSTOMER IF THIS HAPPENS AND DISCUSS THEIR OPTIONS. 

REFUSAL OF SERVICE/SALE

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON AT ANY TIME. WE RESERVE THE RIGHT TO REPORT ANY ACTIVITY SEEN AS SUSPICIOUS OR UNLAWFUL TO THE APPROPRIATE AUTHORITIES.

 

WE RESERVE THE RIGHT TO DELETE ACCOUNTS, PERSONAL RECORDS AND BLOCK ACCESS TO OUR SERVICES IF WE FEEL THIS IS NEEDED TO MAINTAIN SECURITY AND/OR IF ANY TERMS OR CONDITIONS HAVE BEEN VIOLATED.

PRIVACY POLICY

WE USE INFORMATION IN ACCORDANCE WITH THE DATA PROTECTION ACT 1998.

SENSITIVE CREDIT CARD INFORMATION IS NOT HELD OR PROCESSED BY OURSELVES, BUT IS INSTEAD HANDLED EXTERNALLY VIA PCI COMPLIANT PAYMENT PARTIES [PAYPAL, LLOYDS PAYMENT GATEWAY].

ANY NON-SENSITIVE DATA THAT IS STORED BY OURSELVES [PHONE NUMBERS, ADDRESSES, EMAIL ADDRESSES, NAMES] IS HANDLED IN ACCORDANCE TO OUR GDPR COMPLIANCE POLICY.

WE USE GOOGLE ANALYTICS. GOOGLE ANALYTICS USES COOKIES TO COLLECT NON-IDENTIFYING INFORMATION AND IS USED BY US TO MONITOR AND IMPROVE OUR WEBSITE.  

GDPR COMPLIANCE POLICY

AS PER GDPR REGULATIONS, WE ONLY COLLECT PERSONAL DATA WE NEED IN REGARDS TO OFFERING OUR SERVICE AND/OR FULFILLING ORDERS.

PERSONAL DATA IS HELD WHEN AN ACCOUNT IS CREATED AND/OR AN ORDER IS PLACED. IT IS THE RESPONSIBILITY AND LIABILITY OF THE ACCOUNT HOLDER TO MAINTAIN STRONG PASSWORDS AND KEEP ACCURATE INFORMATION. PASSWORDS CAN BE CHANGED UPON REQUEST; HOWEVER, EACH REQUEST WILL RESULT IN AN INVESTIGATION TO PROVE AUTHENTICITY OF THE REQUEST.

WE RESERVE THE RIGHT TO USE CONTACT DETAILS PROVIDED WHEN ESSENTIAL.

WE LIMIT ACCESS OF PERSONAL INFORMATION KEPT TO TRAINED E-COMMERCE STAFF ONLY AND WE WILL ONLY SHARE YOUR DATA WITH EXTERNAL PARTIES [DELIVERY COURIERS] WHEN NEEDED TO FULFIL ORDERS. WE WILL ONLY SHARE THE APPLICABLE INFORMATION FOR EACH CASE.

WE ONLY KEEP PERSONAL INFORMATION FOR A LIMITED AMOUNT OF TIME, UNLESS SPECIFICALLY REQUESTED BY THE CUSTOMER. 

-          INACTIVE ACCOUNT – 1 YEAR

-          PENDING ORDERS – 1 YEAR

-          FAILED ORDERS – 1 YEAR

-          CANCELLED ORDERS – 1 YEAR

-          COMPLETED ORDERS – 1 YEAR

WE HAVE APPROPRIATE MEASURES IN PLACE TO MAINTAIN SECURITY OF PERSONAL DATA KEPT, INCLUDING, BUT NOT LIMITED TO.

-          LIMITED ACCESS TO RECORDS.

-          LIMITED ACCESS TO WORK FACILITIES

-          SECURE WORKPLACE NETWORKS.

-          RECORDS OF ADMINISTRATIVE USER ACCESS AND DEVICES USED WITHIN OUR WORKPLACE.

-          PERSONAL INFORMATION KEPT CAN BE REMOVED AT REQUEST.

YOUR ACCOUNT CAN BE DELETED EITHER BY LOGGING IN AND OPTING TO REMOVE ALL PERSONAL DATA OR BY REQUEST. CONTACT US DIRECTLY IF YOU WISH TO HAVE YOUR INFORMATION REMOVED. THIS IS PERMEANT AND CANNOT BE UNDONE!  

INFORMATION ACCURACY, PRODUCT DESCRIPTIONS, PRICES AND PRODUCT AVAILABILITY.

AS THE OWNERS OF THIS SITE WE RECOGNISE THE FOLLOWING AUTHORS OF INFORMATION PRESENT AT ANY TIME ON OUR WEBSITE.

-          OURSELVES

-          PRODUCT/SERVICE SUPPLIERS OR MANUFACTURERS

-          CUSTOMERS

-          THIRD PARTIES

WE ARE NOT RESPONSIBLE IF INFORMATION MADE AVAILABLE ON THIS SITE IS NOT ACCURATE, COMPLETE OR CURRENT. THE MATERIAL ON THIS SITE IS PROVIDED FOR GENERAL INFORMATION ONLY AND SHOULD NOT BE RELIED UPON OR USED AS THE SOLE BASIS FOR MAKING DECISIONS WITHOUT CONSULTING PRIMARY, MORE ACCURATE, MORE COMPLETE OR MORE TIMELY SOURCES OF INFORMATION. ANY RELIANCE ON THE MATERIAL ON THIS SITE IS AT YOUR OWN RISK.

THIS SITE MAY CONTAIN CERTAIN HISTORICAL INFORMATION. HISTORICAL INFORMATION, NECESSARILY, IS NOT CURRENT AND IS PROVIDED FOR YOUR REFERENCE ONLY. WE RESERVE THE RIGHT TO MODIFY THE CONTENTS OF THIS SITE AT ANY TIME, BUT WE HAVE NO OBLIGATION TO UPDATE ANY INFORMATION ON OUR SITE. YOU AGREE THAT IT IS YOUR RESPONSIBILITY TO MONITOR CHANGES TO OUR SITE.

WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD-PARTY FOR ANY MODIFICATION, PRICE CHANGE, SUSPENSION OR DISCONTINUANCE OF THE SERVICE.

CERTAIN PRODUCTS OR SERVICES MAY BE AVAILABLE EXCLUSIVELY ONLINE THROUGH THE WEBSITE. THESE PRODUCTS OR SERVICES MAY HAVE LIMITED QUANTITIES AND ARE SUBJECT TO RETURN OR EXCHANGE ONLY ACCORDING TO OUR RETURN POLICY.

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS AND IMAGES OF OUR PRODUCTS THAT APPEAR AT THE STORE. WE CANNOT GUARANTEE THAT YOUR DEVICE WILL DISPLAY ANY COLOURS ACCURATELY.

WE DO NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

ALL DESCRIPTIONS OF PRODUCTS OR PRODUCT PRICING ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AT OUR SOLE DISCRETION.

WE RESERVE THE RIGHT TO DISCONTINUE ANY PRODUCT AT ANY TIME.

WE MAY PROVIDE YOU WITH ACCESS TO THIRD-PARTY TOOLS OVER WHICH WE NEITHER MONITOR NOR HAVE ANY CONTROL NOR INPUT. YOU ACKNOWLEDGE AND AGREE THAT WE PROVIDE ACCESS TO SUCH TOOLS” AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND AND WITHOUT ANY ENDORSEMENT. WE SHALL HAVE NO LIABILITY WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF OPTIONAL THIRD-PARTY TOOLS.

ANY USE BY YOU OF OPTIONAL TOOLS OFFERED THROUGH THE SITE IS ENTIRELY AT YOUR OWN RISK AND DISCRETION AND YOU SHOULD ENSURE THAT YOU ARE FAMILIAR WITH AND APPROVE OF THE TERMS ON WHICH TOOLS ARE PROVIDED BY THE RELEVANT THIRD-PARTY PROVIDER(S).

OCCASIONALLY THERE MAY BE INFORMATION ON OUR SITE OR IN THE SERVICE THAT CONTAINS TYPOGRAPHICAL ERRORS, INACCURACIES OR OMISSIONS THAT MAY RELATE TO PRODUCT DESCRIPTIONS, PRICING, PROMOTIONS, OFFERS, PRODUCT SHIPPING CHARGES, TRANSIT TIMES AND AVAILABILITY. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS, AND TO CHANGE OR UPDATE INFORMATION OR CANCEL ORDERS IF ANY INFORMATION IN THE SERVICE OR ON ANY RELATED WEBSITE IS INACCURATE AT ANY TIME WITHOUT PRIOR NOTICE (INCLUDING AFTER YOU HAVE SUBMITTED YOUR ORDER).

ALL PRICES ON OUR WEBSITE ARE INCLUSIVE OF VAT UNLESS STATED OTHERWISE BUT EXCLUSIVE OF DELIVERY CHARGES WHICH WILL BE PAYABLE AS INDICATED AT THE TIME OF PLACING YOUR ORDER.

TERMS OF SALE

BY PLACING AN ORDER WITH US YOU ARE AGREEING THAT ALL THE INFORMATION GIVEN, INCLUDING PAYMENT INFORMATION GIVEN THROUGH OUR PAYMENT GATEWAYS, IS THAT OF YOUR OWN AND THAT YOU ARE OF LEGAL AGE TO PURCHASE THE PRODUCTS IN QUESTION.

WE RESERVE THE RIGHT TO REFUSE ANY ORDER YOU PLACE WITH US. WE MAY, IN OUR SOLE DISCRETION, LIMIT OR CANCEL QUANTITIES PURCHASED PER PERSON, PER HOUSEHOLD OR PER ORDER.

THESE RESTRICTIONS MAY INCLUDE ORDERS PLACED BY OR UNDER THE SAME CUSTOMER ACCOUNT, THE SAME CREDIT CARD, AND/OR ORDERS THAT USE THE SAME BILLING AND/OR SHIPPING ADDRESS. IN THE EVENT THAT WE MAKE A CHANGE TO OR CANCEL AN ORDER, WE MAY ATTEMPT TO NOTIFY YOU BY CONTACTING THE E-MAIL AND/OR BILLING ADDRESS/PHONE NUMBER PROVIDED AT THE TIME THE ORDER WAS MADE. WE RESERVE THE RIGHT TO LIMIT OR PROHIBIT ORDERS THAT, IN OUR SOLE JUDGMENT, APPEAR TO BE PLACED BY DEALERS, RESELLERS OR DISTRIBUTORS.

YOU AGREE TO PROVIDE CURRENT, COMPLETE AND ACCURATE PURCHASE AND ACCOUNT INFORMATION FOR ALL PURCHASES MADE AT OUR STORE. YOU AGREE TO PROMPTLY UPDATE YOUR ACCOUNT AND OTHER INFORMATION, INCLUDING YOUR EMAIL ADDRESS AND CREDIT CARD NUMBERS AND EXPIRATION DATES, SO THAT WE CAN COMPLETE YOUR TRANSACTIONS AND CONTACT YOU AS NEEDED.

CERTAIN CONTENT, PRODUCTS AND SERVICES AVAILABLE VIA OUR SERVICE MAY INCLUDE MATERIALS FROM THIRD-PARTIES.

PAYMENT TERMS

ALL PAYMENTS MUST BE MADE IN FULL BEFORE AN ORDER CAN BE FULFILLED.

DELIVERY WILL ONLY BE ORGANISED ONCE PAYMENT HAS SUCCESSFULLY BEEN COMPLETED AND FUNDS HAVE BEEN TRANSFERRED. DELIVERY TIMETABLES WILL COME INTO EFFECT ONCE PAYMENT HAS BEEN COMPLETED.

WE WILL ATTEMPT TO CONTACT YOU IF PAYMENT HAS NOT BEEN SUCCESSFUL. IF CONTACT DETAILS EITHER HAVEN’T BEEN PROVIDED OR ARE INACCURATE, WE WILL MARK THE DELIVERY AS FAILED AND AWAIT YOUR CONTACT BEFORE PROCEEDING. 

SHIPPING AND DELIVERY

DELIVERY IS SUBJECT TO AVAILABILITY, AND WE RESERVE THE RIGHT TO REMOVE SHIPPING AND DELIVERY OPTION ON ORDERS, WITH NO NOTICE. ON THE VAST MAJORITY OF OUR PRODUCTS WE OFFER “NEXT WORKING DAY” DELIVERY ON ORDERS PLACED BEFORE 12PM (NOON). EXEMPT PRODUCTS ARE MARKED AS SUCH AND ALTERNATIVE OPTIONS WILL BE PROVIDED ON A CASE BY CASE BASIS.

“NEXT WORKING DAY” DELIVERY IS THE NAME OF THE PACKAGE OFFERED BY THE DELIVERY COURIER. IN THE VAST AMOUNT OF TIMES THIS WILL RESULT IN NEXT WORKING DAY DELIVERY, HOWEVER, IT IS OUT OF OUR HANDS IF THE DELIVERY IS LATE DUE TO THE COURIER.

IN THE EVENT OF LATE DELIVERY, WE WILL CONTACT THE COURIER, HOWEVER, WE TAKE NO LIABILITY FOR SUCH ISSUES. NEXT WORKING DAY DELIVERY EXCLUDES SATURDAYS, SUNDAYS AND BANK HOLIDAYS.

NEXT WORKING DAY DELIVERY COSTS ARE CALCULATED BY THE WEIGHT AND/OR SIZE OF THE PRODUCTS ORDERED. FOR THE VAST MAJORITY OF PRODUCTS, THE BREAKDOWN OF DELIVERY IS DEPENDANT ON;

-          0   – 10KG   £9.99

-          10 – 20KG   £14.99

-          20 – 30KG   £19.99

WE OFFER FREE DELIVERY FOR PURCHASES OVER £75. ORDERS OVER £75 DO NOT NEED TO BE ALLOCATED TO A WEIGHT BRACKET AND WILL BE SHIPPED AS NEXT WORKING DAY DELIVERY.  

WE ENDEAVOUR TO TRY AND FULFIL ALL ORDERS IN A SPEEDY AND EFFICIENT MANNER, BUT IN THE CIRCUMSTANCE THAT WE CANNOT SHIP YOUR ORDER WITHIN A REASONABLE AMOUNT OF TIME, A MEMBER OF STAFF WILL CONTACT YOU VIA THE CONTACT DETAILS PROVIDED UPON CHECKOUT.

IT IS IMPERATIVE THAT ALL CORRECT DETAILS ARE GIVEN SUCH AS ADDRESS, TELEPHONE NUMBERS AND ANY SPECIAL COMMENTS ADDED TO AN ORDER. 

MISTAKES CONCERNING THESE DETAILS MAY RESULT IN A FAILURE TO SHIP OR DELIVER THE ORDER.

WE DO NOT ACCEPT ANY LIABILITY FOR INCORRECT DETAILS AND DELIVERY COSTS ARE NON-REFUNDABLE ON FAILED DELIVERY.

ALL PRODUCTS MUST BE SIGNED FOR UPON DELIVERY. WE ASK FOR ALL CUSTOMERS TO CHECK AND INSPECT ALL PACKAGING FOR DAMAGE. THIS IS TO PROTECT YOU AND US AND WILL ENSURE ANY GUARANTEES OFFERED BY MANUFACTURERS CAN BE COMMENCED.

IF THERE IS ANY DAMAGE TO ANY PACKAGING YOU MUST DO THE FOLLOWING;

-          MARK AS DAMAGED WITH THE COURIER.

-          ALL PROBLEMS WITH DAMAGED/MISSING PRODUCTS MUST BE REPORTED TO A MEMBER OF STAFF WITHIN 24 HOURS. WE WILL ASK FOR PROOF OF THE DAMAGE IN THE FORM OF A PICTURE, AND WE WILL CONTACT THE COURIER TO ENSURE IT HAS BEEN LOGGED.

HOW TO REPORT DAMAGES

-          TELEPHONE: - 01482 850181 / EMAIL: - SHOP@INGSLANE.COM
ONCE YOU GET THROUGH TO A MEMBER OF STAFF, EXPLAIN THAT YOU NEED TO REPORT A PROBLEM WITH YOUR DELIVERY. YOU WILL THEN BE PUT THROUGH TO AN APPROPRIATE MEMBER OF STAFF TO DEAL WITH YOUR ISSUE. WE WILL GUIDE YOU THROUGH AND TRY TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.

-          ONCE WE HAVE BOTH PROOF OF THE DAMAGE AND CONTACTED THE COURIER, WE WILL CONTACT THE CUSTOMER TO OFFER THE MOST APPLICABLE OPTIONS TO MOVE FORWARD. THIS WILL INVOLVE REQUESTING THE PRODUCT BE PICKED UP AND RETURNED TO SHOP.

-          CLAIMS AGAINST DAMAGE/MISSING PRODUCTS MAY BE VOID IF REPORTED AFTER THE 24-HOUR PERIOD. WE NEED TO KNOW AND RESOLVE ANY ISSUES AS SOON AS POSSIBLE.

-          WE UNDERSTAND THAT RECEIVING A DAMAGED OR PARTIALLY MISSING ORDERS IS NOT IDEAL AND WE ENDEAVOUR TO RESOLVE ALL ISSUES WITH A SATISFACTORY CONCLUSION AS QUICKLY AS POSSIBLE.

 

BECAUSE WE RUN A BUSY SHOP AND THIS WEB SHOP, WE CANNOT GUARANTEE STOCK LEVELS AND OCCASIONAL ‘OUT OF STOCK’ MAY OCCUR. IN THE CASE OF A PRODUCT BEING OUT OF STOCK OR IF THERE ARE INSUFFICIENT QUANTITIES TO FULFIL AN ORDER, A MEMBER OF STAFF WILL CONTACT YOU TO ASK WHETHER, IF THERE IS AN ALTERNATIVE PRODUCT AVAILABLE, IF YOU WOULD LIKE TO SHIP THE ORDER WITHOUT THE OUT OF STOCK ITEM, DELAY THE ORDER UNTIL THE PRODUCTS ARE IN STOCK OR TO CANCEL THE ORDER AND OFFER A REFUND OR CREDIT.

WE ALSO OFFER COLLECTION OF ORDERS IN-STORE. ORDERS MUST BE SIGNED FOR UPON COLLECTION AND MUST BE PICKED UP EITHER BY THE PERSON WHO ORDERED OR A NOMINATED PERSON. 

WE RESERVE THE RIGHT TO ASK FOR IDENTIFICATION TO VERIFY PEOPLE COLLECTING ORDERS.

IF YOU NEED TO NOMINATE SOME ONE TO COLLECT AN ORDER, YOU MUST CONTACT US TO PROVIDE DETAILS, OTHERWISE WE MAY REFUSE TO HAND OVER THE ORDER.

REFUNDS AND RETURNS

WE ASK ALL CUSTOMERS TO CONTACT THE STORE FOR MORE INFORMATION OR TO START A CLAIM FOR A REFUND. REFUNDS CANNOT BE PROCESSED WITHOUT PRIOR AUTHORISATION FROM A MEMBER OF MANAGEMENT.

IN ORDER TO BE ELIGIBLE FOR A REFUND ON APPLICABLE PRODUCTS;

-          YOU HAVE TO RETURN THE PRODUCT WITHIN 30 CALENDAR DAYS OF YOUR PURCHASE.

-          THE PRODUCT MUST BE IN THE SAME CONDITION THAT YOU RECEIVE IT AND UNDAMAGED IN ANY WAY.

-          ORIGINAL PACKING MUST BE GOOD CONDITION.

-          PROOF OF PURCHASE IN THE FORM OF A RECEIPT MUST BE SUPPLIED.

DUE TO THE PERISHABLE NATURE OF LIVE PRODUCTS SUCH AS LIVE FOOD AND PLANTS WE CANNOT OFFER A CONCLUSIVE GUARANTEE AND SO REFUNDS ARE DEALT WITH IN A CASE BY CASE MANNER BY MANAGEMENT.

ALL BULBS (UV BULBS, AQUARIUM LIGHTS) CANNOT BE REFUNDED. WE STRONGLY ADVISE YOU ENSURE YOU ARE BUYING THE CORRECT PRODUCT (STYLE, WATTAGE, LENGTH).

ANY PRODUCTS THAT ARE NOT USUALLY STOCKED WILL INCUR A 15% RE-STOCKING FEE IF THEY CAN BE RETURNED TO THE SUPPLIER. IF THE PRODUCT IS CUSTOMISED, NO REFUND CAN BE PROCESSED.

DELIVERY CHARGES ARE NOT REFUNDABLE. PRODUCTS MUST BE EITHER RETURNED TO THE SHOP IN PERSON OR BY SIGNED COURIER. CHARGES TO SEND PRODUCTS TO US FOR GUARANTEE OR REFUND IS THE RESPONSIBILITY OF THE CUSTOMER.

AFTER WE RECEIVE YOUR ITEM, OUR TEAM WILL INSPECT ALL GOODS AND EVALUATE YOUR ELIGIBILITY FOR REFUND. IF A REFUND IS TO BE PROCESSED, MONEY WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD USED DURING THE PURCHASE. FOR CREDIT CARD PAYMENTS IT MAY TAKE 5 TO 10 BUSINESS DAYS FOR A REFUND TO SHOW UP ON YOUR CREDIT CARD STATEMENT.

IF THE PRODUCT IS DAMAGED IN ANY WAY, OR YOU HAVE INITIATED THE RETURN AFTER 30 CALENDAR DAYS HAVE PASSED, YOU WILL NOT BE ELIGIBLE FOR A REFUND.

ALL REFUNDS ARE HANDLED AT THE DISCRETION OF MANAGEMENT.

IF ANYTHING IS UNCLEAR OR YOU HAVE MORE QUESTIONS PLEASE ASK TO SPEAK TO A MEMBER OF MANAGEMENT.

 

 

INTELLECTUAL PROPERTY AND COPYRIGHT

BY USING OUR SITE, YOU AGREE NOT TO REPRODUCE, DUPLICATE, COPY, SELL, RESELL OR EXPLOIT ANY PORTION OF THE SERVICE, USE OF THE SERVICE, OR ACCESS TO THE SERVICE OR ANY CONTACT ON THE WEBSITE THROUGH WHICH THE SERVICE IS PROVIDED, WITHOUT EXPRESS WRITTEN PERMISSION BY US.

INTELLECTUAL PROPERTY AND COPYRIGHT MUST BE RESPECTED BY ALL USERS AND FAILURE TO DO SO MAY LEAD TO;

-          ACCOUNTS BEING DELETED

-          IP ADDRESSES BEING BANNED

-          POTENTIAL LEGAL ACTION.

EXTERNAL LINKS & THIRD PARTIES.

THIRD-PARTY LINKS ON THIS SITE MAY DIRECT YOU TO THIRD-PARTY WEBSITES THAT ARE NOT AFFILIATED WITH US. WE ARE NOT RESPONSIBLE FOR EXAMINING OR EVALUATING THE CONTENT OR ACCURACY AND WE DO NOT WARRANT AND WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY THIRD-PARTY MATERIALS OR WEBSITES, OR FOR ANY OTHER MATERIALS, PRODUCTS, OR SERVICES OF THIRD-PARTIES.

 

WE ARE NOT LIABLE FOR ANY HARM OR DAMAGES RELATED TO THE PURCHASE OR USE OF GOODS, SERVICES, RESOURCES, CONTENT, OR ANY OTHER TRANSACTIONS MADE IN CONNECTION WITH ANY THIRD-PARTY WEBSITES. PLEASE REVIEW CAREFULLY THE THIRD-PARTY'S POLICIES AND PRACTICES AND MAKE SURE YOU UNDERSTAND THEM BEFORE YOU ENGAGE IN ANY TRANSACTION. COMPLAINTS, CLAIMS, CONCERNS, OR QUESTIONS REGARDING THIRD-PARTY PRODUCTS SHOULD BE DIRECTED TO THE THIRD-PARTY.

COMMENTS, REVIEWS & PUBLISHED DISCUSSIONS.

IF, AT OUR REQUEST, YOU SEND CERTAIN SPECIFIC SUBMISSIONS (FOR EXAMPLE CONTEST ENTRIES) OR WITHOUT A REQUEST FROM US YOU SEND CREATIVE IDEAS, SUGGESTIONS, PROPOSALS, PLANS, OR OTHER MATERIALS, WHETHER ONLINE, BY EMAIL, BY POSTAL MAIL, OR OTHERWISE (COLLECTIVELY, 'COMMENTS'), YOU AGREE THAT WE MAY, AT ANY TIME, WITHOUT RESTRICTION, EDIT, COPY, PUBLISH, DISTRIBUTE, TRANSLATE AND OTHERWISE USE IN ANY MEDIUM ANY COMMENTS THAT YOU FORWARD TO US. WE ARE AND SHALL BE UNDER NO OBLIGATION

-          TO MAINTAIN ANY COMMENTS IN CONFIDENCE;

-          TO PAY COMPENSATION FOR ANY COMMENTS

-          TO RESPOND TO ANY COMMENTS.

WE MAY, BUT HAVE NO OBLIGATION TO, MONITOR, EDIT OR REMOVE CONTENT THAT WE DETERMINE IN OUR SOLE DISCRETION IS UNLAWFUL, OFFENSIVE, THREATENING, LIBELLOUS, DEFAMATORY, PORNOGRAPHIC, OBSCENE OR OTHERWISE OBJECTIONABLE OR VIOLATES ANY PARTY’S INTELLECTUAL PROPERTY OR THESE TERMS OF SERVICE.

 

YOU AGREE THAT YOUR COMMENTS WILL NOT VIOLATE ANY RIGHT OF ANY THIRD-PARTY, INCLUDING COPYRIGHT, TRADEMARK, PRIVACY, PERSONALITY OR OTHER PERSONAL OR PROPRIETARY RIGHT. YOU FURTHER AGREE THAT YOUR COMMENTS WILL NOT CONTAIN LIBELLOUS OR OTHERWISE UNLAWFUL, ABUSIVE OR OBSCENE MATERIAL, OR CONTAIN ANY COMPUTER VIRUS OR OTHER MALWARE THAT COULD IN ANY WAY AFFECT THE OPERATION OF THE SERVICE OR ANY RELATED WEBSITE. YOU MAY NOT USE A FALSE E-MAIL ADDRESS, PRETEND TO BE SOMEONE OTHER THAN YOURSELF, OR OTHERWISE MISLEAD US OR THIRD-PARTIES AS TO THE ORIGIN OF ANY COMMENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY COMMENTS YOU MAKE AND THEIR ACCURACY. WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY COMMENTS POSTED BY YOU OR ANY THIRD-PARTY.

DISCLAIMER OF LIABILITY

IN NO CASE SHALL INGS LANE GARDEN & WATER GARDEN CENTRE LTD, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS INGS LANE GARDEN & WATER GARDEN CENTRE LTD AND OUR PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, INTERNS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD-PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THESE TERMS OF SERVICE OR THE DOCUMENTS THEY INCORPORATE BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD-PARTY.

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